Got questions? You’re in the right place.

We’ve pulled together the most common things people ask us—from returns and delivery times to how to care for your mugs and apply your decals.

If you can’t find the answer you’re looking for, just drop us an email at hello@atlprofx.com—we’re always happy to help.

Orders & Personalisation

If you’re ordering a printed item (like mugs or signs), and you’d like a colour change or a slight design tweak, please contact us before ordering at hello@atlprofx.com.

We’re happy to help with minor edits where possible!

Please note: For vinyl decals, colours are limited to the vinyl colour range shown on each listing and can’t be altered.

We love custom requests! Head to our Custom Order page or email your idea to hello@atlprofx.com and we’ll let you know what’s possible.

If you spot an error after ordering, email us ASAP at hello@atlprofx.com. If we haven’t started making your item, we’ll do our best to correct it.

Personalised items are made just for you—so unless something arrives faulty or incorrect, we don’t accept returns. Be sure to double-check spelling and details before placing your order.

Shipping & Delivery

We usually ship within 2 working days. Custom orders may take slightly longer, but we’ll always keep you updated.

We ship using Royal Mail and Evri, depending on the item size and destination. You’ll receive a dispatch email with tracking info once your order is on its way.

Not right now—but it’s something we’re looking into! For now, we ship within the UK.

Returns & Exchanges

Non-personalised items can be returned within 14 days if unused and in original condition.

See our Returns & Refunds Policy for all the details.

Yes—for non-personalised items in unused condition. Contact us within 14 days of receiving your order to arrange an exchange.

Please contact us first at hello@atlprofx.com with your order number and reason for return. We’ll confirm next steps and provide the return address.

Product Info

  • Matte Vinyl:
    Suitable for both indoor and outdoor use, with a soft, non-shiny finish. Rated for 3–5 years of exterior life.

  • Gloss Vinyl:
    Has a smooth, shiny finish and is ideal for long-lasting outdoor applications. Rated for 5–7 years exterior use.

Our decals are designed to stick to smooth, clean surfaces. Think glass, metal, plastic, laptops, or walls. Always clean and dry the surface before applying.

Yes! Just select the “reversed” option at checkout and we’ll make the decal mirrored—perfect for inside application on glass.

Yes! Every decal includes a thorough application guide with step-by-step instructions to help you get a smooth, bubble-free finish.

Whether you’re new to decals or a seasoned sticker pro, we’ve got you covered.

We offer both ceramic and enamel mugs:

  • Ceramic Mugs:
    These are dishwasher and microwave safe, but to keep the design looking its best, we recommend gentle hand washing when possible.

  • Enamel Mugs:
    These have a metal core and shouldn’t be used in the microwave. We recommend hand washing only, as dishwashers may cause the design or coating to wear over time. Enamel is tough but can chip if dropped, so handle with care.

Contact & Support

Snap a quick photo of the damage (including packaging if possible) and email it to hello@atlprofx.com within 48 hours. We’ll make it right.

You can email us any time at hello@atlprofx.com. We aim to respond within 1 working day.

ATL Pro FX is proudly based in the UK, with all products designed, produced, and packed in-house. We’re a family-run business, working from our home studio to deliver high-quality, hand-finished items with care.

When you shop with us, you’re supporting independent creativity and craftsmanship.