Returns & Refunds Policy
We want you to be happy with your order. If something isn’t right, here’s how returns and refunds work.
Non-Personalised Items
You have 14 days from delivery to request a return.
To be eligible:
- Items must be unused and in original condition
- Return postage is the responsibility of the customer
- We recommend obtaining proof of postage
Once your return is received, we’ll process your refund or exchange.
Personalised Items
Personalised products are non-refundable, unless the item is:
- Faulty
- Damaged
- Incorrect
If this applies, contact us and we’ll resolve it.
Exchanges
Exchanges are available for non-personalised items if they are:
- Unused and in resellable condition
- Returned within 14 days of delivery
Before Returning an Item
Please email hello@vectario.co.uk before sending anything back. We’ll confirm your return and provide instructions.
Return Address
The return address will be provided once your return request has been approved.
If you have any questions, contact us at hello@vectario.co.uk.
Last updated: 27 March 2026