Privacy Policy

Vectario is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK and EU data protection laws, including the General Data Protection Regulation (GDPR).

1. What We Collect

We may collect the following information when you place an order, create an account, contact us, or use our website:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (optional)
  • Personalisation details (e.g. names, dates, custom text)
  • Payment details (processed securely by third-party providers)
  • Order history
  • Basic technical data (e.g. IP address, browser type, pages visited)

2. Why We Collect It

We use your information to:

  • Process and deliver your orders
  • Create personalised products
  • Communicate about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (if you opt in)
  • Meet legal and accounting requirements

3. How We Use Your Data

Your data is used only for the purposes outlined above. We do not sell, rent, or trade your personal information.

4. Sharing Your Data

We may share your data with trusted third-party providers (such as payment processors, couriers, and marketing platforms) where necessary to operate our business. These providers only receive the information required and are GDPR-compliant.

5. Data Storage & Security

Your data is stored securely using industry-standard systems and safeguards. We do not store full payment details, which are handled by secure third-party providers (such as Stripe or PayPal).

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil orders
  • Provide support
  • Meet legal and accounting obligations

You may request deletion of your data at any time, unless we are required to retain it by law.

7. Legal Basis (GDPR)

We process personal data under the following lawful bases:

  • Consent – for marketing communications
  • Contract – to fulfil orders or respond to enquiries
  • Legal obligation – to comply with regulations
  • Legitimate interest – to operate and improve our business

8. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Withdraw consent (e.g. unsubscribe from emails)
  • Lodge a complaint with the ICO

To exercise your rights, contact us using the details below.

9. Marketing & Emails

If you opt in to receive marketing emails, we will use your email address to send updates, offers, and new product information.

We use email marketing platforms (such as MailPoet) to manage communications securely. You can unsubscribe at any time via the link in our emails.

10. Contact

For privacy-related enquiries:

privacy@vectario.co.uk

For general enquiries:

hello@vectario.co.uk

Last updated: 27 March 2026